Refund Policy for Tales of Siren

Thank you for choosing Tales of Siren. We strive to provide a high-quality experience for all our users. However, if you are not completely satisfied with your purchase, we offer a refund policy with the following terms:

1. Eligibility for Refunds

Refund requests will be considered for purchases made within 30 days of the transaction date. Refunds are applicable to:

• In-app purchases of our Tales Coin

2. Non-Refundable Items

Refunds will not be issued for:

• Digital coins (Tales Coin) has been consumed.
• Digital coins (Tales Coin) are non-transferable or non-refundable once used.
• Purchases made outside our app store (e.g., third-party, hacking or buying account from other people).

3. How to Request a Refund

To request a refund, please follow these steps:

• For iOS Users: Please visit Apple Support and follow the instructions for refund requests.
• For Android Users: Please visit Google Play Help to submit a refund request.

Alternatively, you may contact our support team at admin@talesofsiren.com with the following details:

• Your account username
• Date of purchase
• The item or packs you wish to request a refund for
• Any additional information that can help us process your request.

4. Refund Processing Time

Once your refund request is approved, processing times may vary:

• iOS/Apple Store: Refunds are typically processed within 5-7 business days.
• Android/Google Play: Refunds are usually processed within 3-5 business days.
• Support Team: Refunds are typically processed within 5-7 business days.

5. Refund Method

Refunds will be issued using the original payment method. Please note that if your payment method is no longer active or available, you may need to contact the app store (Google Play, Apple Store or Support Team) for further assistance.

6. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Please review this policy periodically to stay informed of any changes.